The way you plan and conduct conversations with your customers and prospects will be the most significant factor in developing your relationship with them. This course covers the way you structure an interaction and the approach you adopt to uncovering customers’ needs through effective questioning which will determine whether you are accepted as a trusted advisor or not.
CPD Credit Value
What do I recieve?
You will be able to:
- Plan and research effectively prior to meetings to ensure they are effective.
- Agree objectives with customers by describing the goal in customer-focused terms.
- Understand customers requirements and needs through effective questioning.
- Encourage customers to open up through active listening techniques.
Who is this for?
This course is ideal for anybody involved in developing long-term relationships with clients.
CPD Credit Value 6
Course Duration 5 hours