- 2 days
- IMI Centre
- 16 CPD Pts
For information on dates, venues and booking a place on this course, please register your interest.Register interest
This essential training programme aims to equip participants with the key communication and sales skills to influence, commit and retain customers. It focuses on the core behaviours and attitudes necessary to interact effectively with customers as well as the underpinning principles of influence and persuasion for gaining commitment to the up-sell of a vehicle repair recommendation, labour on a supplied part, customer appointment from a phone in enquiry, and commitment to a current marketing campaign.
This course provides a fully-integrated learning event that changes behaviour and produces measurable results.