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Complaint Form

As a business, we place our community at the forefront of everything we do and that is why it is important for you to tell us if our services haven't met your expectations in some way.

Whatever the concern, we are keen to hear from you so that we can find a suitable resolution.



Complaints should be made promptly and normally within 90 days of the complaint incident date.  IMI may at its discretion consider complaints made later than 90 days having regard to any unreasonable delay by any party involved, but will not hear any complaint which has been raised more than 6 months after the incident.

Please provide as much information as possible, including all evidence and supporting documentation, so that we can investigate your complaint promptly.

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Complaint Details

One file only.
256 MB limit.
Allowed types: pdf, doc, docx, ppt, pptx, xls, xlsx.


IMI complies with its obligations under the GDPR by keeping personal data up to date, stored and destroyed securely by not collecting or retaining excessive amounts of data. Personal data will be protected from loss, misuse and unauthorized disclosure. IMI will ensure that appropriate technical measures are in place to protect personal data. Personal data will be processed lawfully, fairly and in a transparent manner.

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