Here is a list of frequently asked questions about our MOT annual assessment and training.
If you have a question that is not answered below, please email us at email@example.com or call us on 01992 519025. This page will be updated regularly as further general questions are received.
What are the MOT requirements?
To find the most up-to-date MOT annual assessment and training requirements please click here to visit the DVSA website.
When is the deadline for my MOT assessment and training for 2023/2024?
You must complete the appropriate training and pass the relevant assessment by 31st March 2024.
What if I need special consideration?
You can now declare that you require special considerations and will be given additional time to complete your assessment. You'll find this option on the checkout page.
Once we have added the extra time, please re-login for the changes to become active in your account’
I am carrying out my training and my completion tracking isn’t working and all the boxes aren’t ticking. How can I get the boxes to tick?
Ensure that every screen is visited and adequate time is spent on the learning materials. If you click forward too quickly, the program will not register as complete.
I have previously accessed the training video and/or done the quiz but I am unable to access the training video again?
Please tick on 'Start a new attempt’, to see the training video again.
What are the preferred browsers to do the training and assessment?
We recommend that you use the latest version of Chrome, Firefox, Microsoft Edge on a PC. If you are using a Mac, please try using Firefox, Chrome, Brave or Puffin web browsers.
I have had two attempts and I have failed my assessment. Do I have to pay again to take the assessment?
Yes, please call the membership service team on 01992 519025 to re-book your assessment or email us at firstname.lastname@example.org.
Your account will need to be reset before proceeding with further attempts.
Once your extra attempt has been added, please re-login for the changes to become active in your account. You should then have an option to reattempt the assessment again.
Can I take a practice assessment?
No, but you can find some sample questions produced by the DVSA. Please click here to visit the DVSA website.
Please note that we also cover some examples in our training session.
What grade do I need to pass the assessment?
The pass grade for the assessment is 80%.
I have passed my test but my certificate has not gone to the DVSA. What do I need to do?
Please make sure your DVSA username and date of birth is correct on the DVSA MOT Testing System (MTS). If this is all correct and if your certificate still hasn’t gone through then please email us at email@example.com or please call the membership service team on 01992 519025.