Learners develop a healthy relationship with metrics by setting small goals, tracking progress, and using friendly competition to stay motivated. The series also focuses on staying fresh during repetitive shifts, managing multiple systems smoothly, offering service plans in a supportive way, confidently handling technical questions without overstepping, and de-escalating frustrated or aggressive callers using calm, empathetic communication and clear boundaries.
A structured nano tip video series covering performance mindset, daily motivation, system efficiency, customer-focused upselling, role clarity, and confident handling of difficult calls.
| CPD Type | Eligibility | Credits |
|---|---|---|
| Professional Register |  |
1 |
| TechSafe | N/A | N/A |
Automotive call centre and service booking advisors who want to improve performance, stay motivated in a repetitive role, manage multiple systems confidently, upsell naturally, handle technical questions professionally, and deal with frustrated customers calmly.
This course content has been provided by an IMI partner, Bridge LT
We are running a series of topical webinars to help address the current climate.
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