POLITE is an acronym which can help you remember how to avoid, detect and handle a conflict situation.
Position – where are you in relation to your opponent and your exit?
Observe the situation for warning signs. Especially noticing if the distance between you is closing down or if the other person has dropped into single syllable speech.
Listen emphatically to build rapport.
Intuition can be developed as a useful warning guide.
Talking to your client is one of the best ways of building rapport with them, and rapport is important as then you can much more easily influence their mood.
Eye contact is a very important factor to consider when building rapport with someone as it is one of the most basic connections you can make.
