In automotive, there is a lot of focus on technical understanding and training our workforce with health and safety at the forefront of everything we do. Whilst the technical knowledge is key, there is also a requirement to support managers and leaders in the sector with a holistic understanding and knowledge of core business skills, to help them lead their teams and business forward.
Below is an overview of each accreditation offered to support managers and leaders in automotive:
Management and Leadership
Our accreditations for management and leadership map across the nationally recognised qualification standards at level 3, 5 and 7. Management descriptions may vary depending on roles, responsibilities and the size of a business but some generic descriptions for these accreditations are as follows:
First Line Manager
his accreditation maps to a level 3 qualification and is intended for individuals working in management roles within the sales, fleet, bodyshop, service, parts and autoglazing sectors.
This accreditation maps to a level 5 qualification and is intended for individuals with directional or functional responsibility, such as a dealer principal or multi-site operational manager.
This accreditation maps to a level 7 qualification and is intended for individuals with strategic or operational responsibility for an organisation, such as a director or board member.
These accreditations are intended primarily for individuals working with customers on sales related enquiries. As sales responsibilities are not restricted to a single job role, anyone from the owner of an automotive business to their most junior employee might find these accreditations useful.
The two levels within our sales accreditations are:
- Sales Executive
- Senior Sales Executive
Finance and Insurance
Our accreditation finance and insurance is intended for individuals who sell finance and insurance products to customers. The accreditation enables these people to demonstrate their current competence and knowledge.
It focuses on key skills like presenting and qualifying, as well as highlighting your ability to treat customers fairly and operate in accordance with legal guidelines. In order to register for this accreditation, you must hold a current SAF certificate and all those undertaking the accreditation must sign an ethical code of conduct.
Accredited Assessor Award
The IMI Accredited Assessor Award is designed for individuals that are directly involved in the assessment process of IMI Accreditation.
IMI Accredited Assessors play a vital role in the delivery and hold extensive knowledge to be able to accurately test individuals and their competency in order to ascertain their current level of skill and ability.
The IMI Accredited Assessor Award is currently available in the following routes:
- Customer Service
- Electric Vehicle
- Heavy Vehicle (IRTEC)
- Light Vehicle Inspection / Light Vehicle Maintenance & Repair
- Vehicle Damage Assessor
Should you wish to train as an Accredited Assessor, you will need to undertake an assessment that covers fundamental areas to include in-depth knowledge, observation, recording and marking of candidate work and providing objective, evidence-based rationale and feedback.
Our customer service accreditations are intended for individuals that are working with customers. There are two levels for these accreditations:
Customer Service Advisor - this individual should have a minimum of three months experience to ensure they are familiar with the skills and knowledge required.
Senior Customer Service Advisor - this individual should have a minimum of three years’ experience to ensure they are familiar with the skills and knowledge required.