Learners practise real EV conversations such as easing range and charging anxiety, demonstrating charging and app setup at delivery, guiding an EV test drive using reflective questions, identifying what is motivating EV curiosity, handling cost and tech questions, and explaining EV terminology and charging options using simple language and everyday examples, with feedback that improves clarity, reassurance, questioning, and next-step control.
Who is this for?
EV-facing sales audience, particularly anyone who wants practise handling EV questions naturally and responding confidently without sounding scripted or overly technical.
The simulations reinforce confident, customer-friendly language and help learners translate product knowledge into conversations that reduce uncertainty and lead to action, especially booking test drives and setting up new owners for a smooth first week with their EV.
This course content has been provided by an IMI partner, Bridge LT