Learners will practise writing and speaking responses for common scenarios such as booking appointments, replying to online enquiries, opening conversations on the showroom floor, qualifying needs without pressure, inviting test drives, presenting trade-in valuations, handling “think about it”, and creating follow-ups that get replies, with the AI coach guiding improvements in phrasing, tone and next-step control.
A set of AI coaching simulations aligned to the nano tip topics, where learners respond to an AI customer and receive feedback from an AI coach after each message using the Recall, Reflect, Apply framework.
| CPD Type | Eligibility | Credits |
|---|---|---|
| Professional Register |  |
7 |
| TechSafe | N/A | N/A |
Sales Staff, particularly those who want to practise the phrasing in real conversations and build confidence using it naturally rather than sounding scripted.
The simulations provide a low-pressure way to test different wording, see how customers might react, and adjust in real time, helping learners turn the technique into a consistent habit on the job.
This course content has been provided by an IMI partner, Bridge LT
We are running a series of topical webinars to help address the current climate.
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CPD Cr.
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