Learners move through three clear phases of the booking journey: opening and confirming details with confidence, managing the booking process accurately and transparently, and closing appointments professionally while handling cancellations effectively. The series covers call control, data validation, service and diagnostic clarification, pricing conversations, customer-first upselling, and smooth booking logistics. Throughout, it reinforces active listening, emotional awareness, confident questioning, and practical techniques to improve consistency and performance on every call.
Who is this for?
Call centre and service booking advisors within automotive dealerships who handle inbound booking calls, confirm customer details, manage consent, discuss pricing, and coordinate service logistics such as loan vehicles and wait appointments.
This series is built for real-world, high-volume call environments where clarity, tone, and structure directly impact booking accuracy, customer satisfaction, and retention. The focus is on practical language shifts that create smoother calls and stronger customer confidence.
This course content has been provided by an IMI partner, Bridge LT
N/A
Online
0
CPD Cr.
N/A