Learners practise confident call openings, smooth plate-to-dealership transitions, accurate data validation, consent handling, clarifying diagnostic details, transparent price discussions, supportive upsell conversations, and professional call closures.
A set of AI coaching simulations aligned to the nano tip series, where learners interact with an AI customer in realistic inbound booking scenarios. After each response, an AI coach provides structured feedback using the Recall, Reflect, Apply framework to strengthen technique and consistency.
| CPD Type | Eligibility | Credits |
|---|---|---|
| Professional Register |  |
4 |
| TechSafe | N/A | N/A |
Service booking advisors who want to practise live call handling in realistic scenarios, including hesitant customers, pricing discussions, cancellations, upsell conversations, and emotionally charged calls.
The simulations provide a safe environment to practise challenging moments before they happen on live calls. This builds confidence, improves booking quality, strengthens upsell conversations, and supports consistent, professional communication across the team.
Course content has been provided by an IMI partner, Bridge LT
We are running a series of topical webinars to help address the current climate.
3 hours
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CPD Cr.
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2 hours
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3
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1 hour
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CPD Cr.
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