Call centre call handling (Ai simulations)

Learners practise confident call openings, smooth plate-to-dealership transitions, accurate data validation, consent handling, clarifying diagnostic details, transparent price discussions, supportive upsell conversations, and professional call closures.

Course Details

  • CPD Credit Value 4
  • Course Format eLearning
  • Course Duration 252 minutes
  • Provided By Institute of the Motor Industry

What do I receive?

A set of AI coaching simulations aligned to the nano tip series, where learners interact with an AI customer in realistic inbound booking scenarios. After each response, an AI coach provides structured feedback using the Recall, Reflect, Apply framework to strengthen technique and consistency.

CPD Credits

CPD Type Eligibility Credits
Professional Register 4
TechSafe N/A N/A

Who is this for?

Service booking advisors who want to practise live call handling in realistic scenarios, including hesitant customers, pricing discussions, cancellations, upsell conversations, and emotionally charged calls.

The simulations provide a safe environment to practise challenging moments before they happen on live calls. This builds confidence, improves booking quality, strengthens upsell conversations, and supports consistent, professional communication across the team.

Course content has been provided by an IMI partner, Bridge LT 

£39 + VAT Members*
£39 + VAT Non-Member
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