Learners practise using no-oriented phrasing, applying tactical empathy, presenting red and amber findings, explaining “why it matters” in plain language, addressing price friction, using evidence and repetition to improve understanding, and booking future work in a way that respects customer choice, with coaching feedback focused on tone, clarity, structure, and next-step control.
A set of AI coaching simulations aligned to the module, where learners respond to an AI customer in realistic inspection-call and service-desk scenarios and receive feedback from an AI coach using the Recall, Reflect, Apply framework after each response.
| CPD Type | Eligibility | Credits |
|---|---|---|
| Professional Register |  |
2 |
| TechSafe | N/A | N/A |
Service Advisors who want hands-on practise delivering inspection findings, handling objections, and guiding authorisation conversations without sounding pushy or overly technical.
The simulations help learners build confidence in the exact moments that typically create resistance, improving consistency in how inspection work is presented and increasing customer trust and follow-through.
This course content has been provided by an IMI partner, Bridge LT
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