Case Study: The Retail Performance Company

Founded over 7 years ago in Munich as a joint venture between BMW Group and h&z management consultancy, The Retail Performance Company now operates in 10 countries. Partnering with major companies to help drive performance via end-to-end customer-centric transformations, rpc offers a comprehensive portfolio of solutions across its main service lines of Consulting, Coaching, Qualification, Talent, CX Design, and Data Analytics.

How and why are you working with the IMI?

As the voice of the automotive industry, partnering with the IMI has long been an ambition of The Retail Performance Company. We appreciate the immense value of being an IMI Approved Centre, along with achieving Professional Achievement Certification for our innovative Social Selling training programme.

We also look forward to offering additional IMI approved training solutions in the future to help support the business needs of the automotive industry.

How has working with the IMI helped you?

Following our training accreditation and Approved Centre status, we have been able to continue raising awareness of the rpc brand, increase referrals and initiate new business conversations across both our existing and wider network.

As the awarding body and voice of the automotive industry, the opportunity to partner with the IMI was a no brainer. We were fully supported throughout the entire application and assessment process by a team that we have subsequently developed great relationships with. Our partnership with the IMI has enabled us to offer our accredited training solutions to the wider automotive community and we very much look forward to offering additional IMI approved training courses shortly.

Jasmine Perera - Head of Sales and Operations for RPC UK