Working at the IMI

In this role you’ll coach and support the Customer Service Team, oversee performance against service standards and SLAs, and drive continuous improvement, helping us deliver an excellent experience for members and centres.

We are looking for a Lead External Quality Assurer to support the External Quality Manager with key managerial, quality and compliance activities, and to help ensure our centres and stakeholders receive consistently high-quality support.

We’re looking for an experienced marketing leader to shape and deliver the IMI’s annual marketing and campaigns plan—boosting visibility, strengthening brand credibility, and engaging stakeholders across the motor industry and beyond.

We’re looking for an experienced New Business Manager to identify and secure new business opportunities, build strategic relationships, and drive revenue growth across the UK.

This is a high-impact role where you’ll lead the operational delivery, development and sustainable growth of our membership function, ensuring membership remains central to our purpose and delivers real value.

We’re looking for a commercially driven Regional Business Development Manager to grow IMI’s regional revenue and secure new business across the UK.

We’re looking for a commercially minded Key Account Manager to nurture and grow relationships with existing customers and members, while developing new business opportunities.

We are looking for a Professional Standards and Recognition Manager to lead and strengthen IMI’s professional standards and recognition pathways, industry benchmarks, as well as ensuring members meet and maintain the standards required for professional status.

We are now looking to recruit specialist assessors to take on this independent role for upcoming EPA events at various locations throughout England. Currently, all roles will be on a consultancy basis, with daily rates plus expenses.