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Complaint Form

As a business, we place our community at the forefront of everything we do and that is why it is important for you to tell us if our services haven't met your expectations in some way.

Whatever the concern, we are keen to hear from you so that we can find a suitable resolution.

Complaints

Complaints should be made promptly and normally within 90 days of the complaint incident date. IMI may at its discretion consider complaints made later than 90 days having regard to any unreasonable delay by any party involved, but will not hear any complaint which has been raised more than 6 months after the incident.

Please provide as much information as possible, including all evidence and supporting documentation, so that we can investigate your complaint promptly.

Contact details

Full name

Telephone

Address

Complaint Details

Concerning

Name of IMI staff, member, professionally registered individual/party, approved centre or centre personnel the complaint is related to.

Place of work/company address

Details of Complaint

Has the matter been subject to legal proceedings in any court or tribunal?

The named individual must have been given the opportunity to resolve the complaint using their own complaints policy. Please provide details of the outcome and attach copies of correspondence.

Attach document

One file only.
256 MB limit.
Allowed types: pdf, doc, docx, ppt, pptx, xls, xlsx.

Declaration

IMI complies with its obligations under the GDPR by keeping personal data up to date, stored and destroyed securely by not collecting or retaining excessive amounts of data. Personal data will be protected from loss, misuse and unauthorized disclosure. IMI will ensure that appropriate technical measures are in place to protect personal data. Personal data will be processed lawfully, fairly and in a transparent manner.

As part of the investigation process we may be required to disclose your details to the individual or party in question. Please tick to consent to this. Please note however that we may be unable to investigate any complaint where consent to share this information has not been provided.

I certify that I have fully read and understood IMI’s complaints policy and the information provided is accurate and a true account of the subject matter.

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