Driving Profit Through Your Front of House

- Driving Profit Through Your Front of House
Customer Experience, Vehicle Inspections & Workshop Efficiency

Course Overview

Your front of house team has a direct impact on customer satisfaction, workshop efficiency and business profitability.

This practical one-day course is designed to help Service Advisors and front of house teams understand how their actions influence key workshop performance indicators, improve customer trust, maximise vehicle inspection opportunities and increase authorisation rates.

Delegates will learn how to improve booking quality, support workshop planning, communicate recommendations with confidence and use vehicle inspections to create better outcomes for both customers and the business.

Using real-world examples, group discussions and practical exercises, attendees will leave with actionable strategies that can be implemented immediately within their own workshop.

Course Details

  • CPD Credit Value 8
  • Course Format Physical
  • Course Duration 1 day
  • Provided By coLaunch Ltd

What do I receive?

  • Full day classroom-based training
  • Course workbook
  • Practical exercises and workshop activities
  • Personal action plan
  • Knowledge assessment
  • Certificate of Completion
  • IMI CPD recognition (subject to final approval)

CPD Credits

CPD Type Eligibility Credits
Professional Register 8
TechSafe N/A N/A

Who is this for?

This course is suitable for:

  • Service Advisors
  • Service Receptionists
  • Front of House Teams
  • Workshop Controllers
  • Customer Service Advisors
  • Assistant Managers
  • Workshop Managers
  • Garage Owners looking to improve front of house performance

No previous qualifications are required.

Duration 1 Day - 9:30-16:00

Location - Nottingham

Additional Notes

  • Refreshments provided throughout the day
  • Limited delegate numbers to maximise interaction and discussion
  • Designed specifically for independent garages and automotive aftersales businesses
  • Focused on practical implementation rather than theory
  • Delegates should be prepared to discuss their current workshop processes and challenges

Please contact cpd@theimi.org.uk or call 01992 667941 for more detail and course dates 

£360 + VAT Members*
£360 + VAT Non-Member
*Displayed price may not be available to all IMI members. Add to your basket to see your Membership saving.

For information on dates, venues and booking a place on this course, please register your interest.

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