Customer Care

First class customer care has long been acknowledged as vital to any business’s reputation and customer retention. Positive customer impressions and attitudes are essential for the overall success of any business.

While the actions of all staff can have a great influence upon the experience for the customer, the application and maintenance of good techniques in this area requires a specific set of skills and knowledge. This course has been specifically designed to develop customer care skills for all customer facing roles.

This course is delivered by Bosch and upon successful completion qualifies for IMI Awards Quality Assured Award (QAA) certification.

Course Details

  • CPD Credit Value 10
  • Course Format Physical
  • Course Duration 1 day
  • Provided By Bosch

What do I receive?

You will be able to:

  • Identify the key skills required in providing excellent customer service.
  • Understand the difference between good and bad customer service.
  • Understand the principles of best practice in customer care.
  • Apply defined improvements to benefit the business and working environment.

CPD Credits

CPD Type Eligibility Credits
Professional Register 10
TechSafe N/A N/A
BS10125 N/A N/A

Who is this for?

Anyone involved in customer facing roles in a garage environment.

CPD Credit Value   10

Course Duration   1 day

Venue  STC Uxbridge / regional centre

Add Bosch course code - CS1

£225 + VAT Members*
£255 + VAT Non-Member
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* Course dates are subject to change and minimum numbers are required on certain courses. A member of the team will be in touch to confirm your booking.

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