The way we communicate with other people is important for many reasons. Often disagreements and upsets are caused because communication is poor. This course is about the best ways to communicate in the workplace, positive and negative methods, verbal and written methods and much more. Learners will also gain an understanding of the importance of body language when communicating with colleagues and customers.
CPD Credit Value
Institute of the Motor Industry
What do I receive?
You will be able to:
- Understand the importance of different types of communication within the automotive work environment, both verbal and non-verbal
- Understand communication requirements when carrying out vehicle repairs in the automotive work environment.
- Understand the importance of customer relations.
Who is this for?
Vehicle technicians who are just starting out in the industry or those who have been working for some time and want to consolidate their experience.
CPD Credit Value 3
Course Duration 2 hours