Overcoming daily challenges in Call Centres

Learners develop a healthy relationship with metrics by setting small goals, tracking progress, and using friendly competition to stay motivated. The series also focuses on staying fresh during repetitive shifts, managing multiple systems smoothly, offering service plans in a supportive way, confidently handling technical questions without overstepping, and de-escalating frustrated or aggressive callers using calm, empathetic communication and clear boundaries.

Course Details

  • CPD Credit Value 1
  • Course Format eLearning
  • Course Duration 1 hour
  • Provided By Institute of the Motor Industry

What do I receive?

A structured nano tip video series covering performance mindset, daily motivation, system efficiency, customer-focused upselling, role clarity, and confident handling of difficult calls.

CPD Credits

CPD Type Eligibility Credits
Professional Register 1
TechSafe N/A N/A

Who is this for?

Automotive call centre and service booking advisors who want to improve performance, stay motivated in a repetitive role, manage multiple systems confidently, upsell naturally, handle technical questions professionally, and deal with frustrated customers calmly.

This content is designed for fast-paced dealership call environments, helping advisors build resilience, improve consistency, and strengthen both performance results and customer experience without increasing pressure.

This course content has been provided by an IMI partner, Bridge LT

£39 + VAT Members*
£39 + VAT Non-Member
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