IMI Level 3 Diploma in Vehicle Parts Competence

Overview

Level 3
Reference 600/0266/9
Total Qualification Time 934
Guided Learning Hours 640-705
Subject Area Non-Technical
Type Parts

Who is it suitable for?

This qualification covers activities that relate to vehicle parts personnel, working with a wide range of vehicles, in all types of garages, dealerships and specialist vehicle parts outlets.

About

This L3 Diploma includes:

all aspects of health & safety, maintaining positive relationships and good housekeeping
contributing to a secure workplace
coordinate and receipt the storage of parts
processing payment transactions
sourcing and ordering parts for stock
resolving customer service problems
understanding of how the above procedures operate

Other skills that may be required are:

co-ordinating stocktaking
communicating electronically
supporting customer service improvements
providing specialist support in helping customers make purchases
maximising product sales
planning, monitoring and adjusting staffing levels and schedules
contributing to continuous improvements

Progression

For some learners this qualification could prepare them for progression to further learning and training. For others, this qualification could also provide a useful recognition of their practical skills and knowledge, to aid their step from one job role to another.