• Level 3
  • Reference 600/0266/9
  • Total Qualification Time 934
  • Guided Learning Hours 640-705
  • Subject Area Non-Technical
  • Type Parts

Who is it suitable for?

This qualification covers activities that relate to vehicle parts personnel, working with a wide range of vehicles, in all types of garages, dealerships and specialist vehicle parts outlets.


This L3 Diploma includes:

  • all aspects of health & safety, maintaining positive relationships and good housekeeping
  • contributing to a secure workplace
  • coordinate and receipt the storage of parts
  • processing payment transactions
  • sourcing and ordering parts for stock
  • resolving customer service problems
  • understanding of how the above procedures operate

Other skills that may be required are:

  • co-ordinating stocktaking
  • communicating electronically
  • supporting customer service improvements
  • providing specialist support in helping customers make purchases
  • maximising product sales
  • planning, monitoring and adjusting staffing levels and schedules
  • contributing to continuous improvements


For some learners this qualification could prepare them for progression to further learning and training. For others, this qualification could also provide a useful recognition of their practical skills and knowledge, to aid their step from one job role to another.


The qualification is assessed using portfolio and online multi-choice testing.

Want to know more?

Please contact an IMI approved centre.

View this qualification on the Register of Regulated Qualifications

Documentation for IMI Centres

Find more information and documentation in IMI Connect

Start Date: Fri, 01/04/2011
End Date: Thu, 31/12/2026
Certificate End Date: Mon, 31/12/2029

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