Accredited Customer Service Advisor

The IMI Accredited Offer

We have a wide selection of IMI Accreditations and Approved IMI Centres offering IMI Accredited Learning Programmes that are designed to help you in your professional development in roles of varying natures, to cover:

• Management: whether you are seeking a change of role or are looking for ways to improve your management style
• Technical: growing your knowledge to be future-ready for new technologies
• Customer-facing: challenging your understanding of a good customer experience and how it can be improved.

IMI Accredited will give you the opportunity to prove your knowledge and competency in your area of work by attending an assessment window at an IMI Approved Centre. 

IMI Accredited Customer Service Routes:

The role of the Customer Service Advisor will generally be an employee of a department within a business dealing with routine enquiries and complaints from or disputes with customers. That said, customer service need not be restricted to a single job role – demand is increasing across our industry for training and recognition in customer service for technicians, workshop controllers and owners of small to medium-sized enterprises.

There are two routes/levels within IMI Accredited Customer Service.

• Customer Service Advisor: The individual should be working in customer service and have a minimum of three months' experience to ensure they are familiar with the skills and knowledge required. IMI Accredited for Customer Service Advisors is the industry-recognised, competency-based accreditation for professionals in the retail motor industry working directly or indirectly with consumers/customers. Achievement provides recognition for individuals highlighting areas of competence.
• Senior Customer Service Advisor: The individual should be working in customer service and have a minimum of three years’ experience to ensure they are familiar with the skills and knowledge required. IMI Accredited for Senior Customer Service Advisors is the industry-recognised, competency-based accreditation for professionals in the retail motor industry working directly or indirectly with consumers/customers. Achievement provides recognition for individuals highlighting areas of competence.

Have you achieved an IMI Accredited certificate before?

If you’ve achieved an IMI Accreditation previously and are looking to be reassessed due to expiry, you can either explore reassessment opportunities for the same or another discipline or engage with an IMI Accredited Learning Programme that offers Professional Register certification. Either will enable you to remain in IMI membership and Professional Registration.

For guidance on the best route for you, please email us or speak to our membership engagement team on 01992 519025.