Team Leader End Point Assessment ST0384 V1-4

The Apprenticeship Standard and Assessment Plan can be found here.

Overview of the role

Written by employers, with input from sector specialists, the Team Leader Level 3 Apprenticeship Standard (V1.4) is suitable for individuals looking to further their knowledge, skills, and experience working in the automotive retail sector.

Designed with different learning styles in mind, the IMI’s solution ensures apprentices are fully engaged and prepared for their End Point Assessment (EPA). Throughout their apprenticeship journey, an apprentice will build experience and have opportunities to develop and demonstrate their knowledge, skills, and behaviours (KSBs) across the following areas:

• Data collection and benchmarking
• Problem analysis and conclusions
• People and relationships
• Future plans and opportunities
• Building a high performing team
• Communicating and implementing operational plans
• Managing change and continuous improvement
• Using technology
• Contributing to a project.

After completing the Team Leader Level 3 Apprenticeship, individuals could progress to higher-level training or leadership roles, or continue their studies with advanced leadership and management qualifications. An individual could also choose to specialise in areas like project management, human resources, or business operations, or participate in internal leadership development programmes to further their professional development.

Role/Occupation

A team leader is found in organisations where there is a need for first-line management, supervision or support for teams and senior management. The broad purpose of this role is to provide leadership with operational or project responsibilities. Team leaders manage or supervise individuals, teams, or elements of a project, or a combination of these. They offer direction, instructions, and guidance to achieve set goals. They are vital for the smooth running of an organisation’s functions and are often responsible for ensuring that these are correctly administered and maintained in-line with legislation and the organisation’s procedures.

Typical job titles include: Duty lead, Project lead, Shift supervisor, Supervisor, Team leader, Trading manager.

Duration: Typically, 15 months (a minimum of 12 months).

A full-time team leader apprentice typically spends 15 months on-programme. The apprentice must spend at least 12 months on-programme and complete the required amount of off-the-job training in-line with the apprenticeship funding rules.

Occupation summary

“Managing individuals, teams, or projects to meet private, public, or voluntary organisational goals.”

This occupation is found in small, medium, large, and multinational organisations in private, public, and third sectors across all areas of the economy.

In their daily work, an employee in this occupation interacts with colleagues from various internal departments, for example operations, human resources, finance, legal, IT, sales, and marketing. This role can also involve interaction with external stakeholders such as customers, clients, and suppliers. It may also include off-site and hybrid working. An employee in this occupation is responsible for supporting, managing, supervising or developing individuals, or a combination of these. They often manage projects, plan and monitor workloads and resources, deliver operational plans, resolve problems and build relationships both internally and externally.

Team leaders may work as part of a network or in various team settings. They operate within agreed budgets and available resources, reporting to mid-level and senior managers. While they may occasionally make decisions, they more often guide or influence the decisions of others. This can include collecting and interpreting data to identify trends, analysing resources, and finding ways to save money and improve efficiency.

Team leaders understand how their role supports the broader organisational structure. They apply codes of practice, legislation, and regulations relevant to their organisation’s areas of operation. This includes not only legal and ethical responsibilities but also equity, inclusion, and the sustainability impacts of the organisation.

Entry Requirements

Organisations will set their own entry requirements. Prior experience in a team leader, supervisor, or assistant manager role can be helpful. If an individual does not have direct team leader experience, having transferable skills from roles in customer service or automotive retail or other areas where team collaboration is key could prove valuable.

During the selection process it is recommended that the apprentice demonstrates the following qualities:

• A desire to develop leadership and management skills
• Problem-solving and decision-making abilities
• Effective communication skills
• Time management and organisational skills
• Acts in an open, approachable, and inclusive manner
• Personal drive, enthusiasm, and self-motivation
• Acts in an ethical and professional manner with integrity.

End-Point Assessment Gateway (Mandatory)

The apprentice’s employer must be content that the apprentice is occupationally competent.

The apprentice must:

• confirm they are ready to take the EPA
• have achieved English and mathematics qualifications in-line with the apprenticeship funding rules
• submit a portfolio of evidence for the professional discussion.

Assessment Overview

The EPA takes place at the end of the apprentice’s learning and development, after the apprentice has met the EPA Gateway requirements. The EPA should be completed within an EPA period typically lasting 3 months.

The EPA has two assessment methods, which can be taken in any order:

• Presentation with questions
• Professional discussion underpinned by a portfolio of evidence.

Each assessment method is graded: Fail/Pass/Distinction.

The apprenticeship includes Fail, Pass, and Distinction grades which are awarded at the End Point Assessment. The result from each assessment method is combined to decide the overall apprenticeship grade.