Overview

  • Level 0
  • Reference IMIA-ATA-CS-2-12
  • Subject Area Non-Technical

Who is Customer Service for?

IMI Accreditation Customer Service is intended primarily for professionals in the motor industry working directly or indirectly with the consumer/customer.

There are two levels within Customer Service:

Customer Service

The candidate should be working in customer service and have a minimum of three months experience to ensure they are familiar with the skills and knowledge required.

Senior Customer Service

The candidate should be working in customer service and have a minimum of three years experience to ensure they are familiar with the skills and knowledge required.

 

Documentation for IMI Centres

Find more information and documentation in IMI Connect

Start Date: Mon, 20/08/2012

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