Customer-facing Accreditation

As the professional association for automotive, we have a responsibility to support training needs for individuals across the board. We offer accreditations for people working in customer-facing roles to help provide an improved user experience and encourage retention and loyalty of customers.

Below is an overview of each accreditation offered to support individuals in customer-facing roles:

  • Customer Service

    Our customer service accreditations are intended for individuals that are working with customers. There are two levels for these accreditations:

    Customer Service Advisor

    This individual should have a minimum of three months experience to ensure they are familiar with the skills and knowledge required.

    Senior Customer Service Advisor - this individual should have a minimum of three years’ experience to ensure they are familiar with the skills and knowledge required.

  • Finance and Insurance

    Our accreditation finance and insurance is intended for individuals who sell finance and insurance products to customers. The accreditation enables these people to demonstrate their current competence and knowledge.

    It focuses on key skills like presenting and qualifying, as well as highlighting your ability to treat customers fairly and operate in accordance with legal guidelines. In order to register for this accreditation, you must hold a current SAF certificate and all those undertaking the accreditation must sign an ethical code of conduct.

  • Parts

    The parts accreditations are for individuals helping customers with any enquiries related to parts, whether that’s in a parts factory or the parts department of a business. The levels for these accreditations are:

    Parts Advisor

    This individual should have a minimum of three months experience working in the parts sector of the industry.

    Senior Parts Advisor

    This individual should have a minimum of three years’ experience working in the parts sector of the industry.

     

  • Finance and Insurance

    Our accreditation finance and insurance is intended for individuals who sell finance and insurance products to customers. The accreditation enables these people to demonstrate their current competence and knowledge.

    It focuses on key skills like presenting and qualifying, as well as highlighting your ability to treat customers fairly and operate in accordance with legal guidelines. In order to register for this accreditation.

    The Assessor awards info has been listed as is on this page under Management Accreditation.

     

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