This course is specifically designed to enhance the communication skills of automotive technicians, enabling them to effectively interact with customers both face to face and over the phone. In today’s customer-centric world, technicians need to adapt their communication styles to meet the demands of modern customers and the influence of social media. This course focuses on boosting technicians’ confidence and providing them with the tools to improve their communication skills when dealing with technical and non-technical matters. Participants will learn how to understand their customers, listen actively, provide clear instructions, ask appropriate questions, gather relevant information, and maintain professionalism
| CPD Type | Eligibility | Credits |
|---|---|---|
| Professional Register |  |
8 |
| TechSafe | N/A | N/A |
| BS10125 | N/A | N/A |
Communication with customers and adapting your approach accordingly •
Enhance listening and understanding skills •
Provide clear instructions and ask appropriate questions •
Gather suitable information for effective problemsolving •
Maintain professionalism in all customer interactions Course Content Length: 1 day | Delivery Method: Face to Face Customer Service (CST)
PLEASE CONTACT US FOR DATES email cpd@theimi.org.uk or call 01992 519025
For information on dates, venues and booking a place on this course, please register your interest.
Register interestWe are running a series of topical webinars to help address the current climate.
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