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This course is about the motor trade in general, which is often much wider than people think. It will outline some of the many job roles in the industry and cover the different types of business and how they operate.

Successful completion of these practice assessments does not guarantee a pass grade for the actual online assessments, they are merely just another self-assessment tool which we hope you will find useful.

This course is a very short section on information and systems relating to costing and time planning.

The way we communicate with other people is important for many reasons. Often disagreements and upsets are caused because communication is poor. This course is about the best ways to communicate in the workplace, positive and negative methods, verbal and written methods and much more.

Developing good working relationships is key to creating a positive work environment. This course is about getting on with your colleagues and your boss, understanding the needs of customers, and who is responsible for what.

This course is about documentation and the importance of keeping good records of the work we do and parts that are ordered. Learners will gain an understanding of job cards, invoicing, service schedules and warranties.

Course Overview This eLearning course will enable you to complete the requirements of the annual training subjects as specified each year by DVSA. The course includes the annual training eLearning content AND the mandatory annual assessment.