The tips cover practical trust builders like using customer names, active listening, a warm welcome, professional presentation of the service area, and confident communication. They also cover recommended work best practice, including transparency, using visual evidence, explaining findings in plain language, planning future work without pressure, gaining clear customer consent, and taking ownership when issues or delays occur.
A series of nano tip training videos focused on building trust through everyday behaviours, from first impressions and welcoming customers to explaining inspection findings, handling delays, and recommending work with clarity and respect.
| CPD Type | Eligibility | Credits |
|---|---|---|
| Professional Register |  |
2 |
| TechSafe | N/A | N/A |
Service Advisors and service reception teams in automotive dealerships who want to strengthen trust, improve customer experience, and communicate clearly during MOT and service recommendations.
This series is designed to help advisors sound helpful and credible, reduce customer anxiety, and improve approval conversations without sounding sales-led, while reinforcing loyalty and return visits.
This course content has been provided by an IMI partner, Bridge LT
We are running a series of topical webinars to help address the current climate.
75 minutes
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