VHC Building Trust

The tips cover practical trust builders like using customer names, active listening, a warm welcome, professional presentation of the service area, and confident communication. They also cover recommended work best practice, including transparency, using visual evidence, explaining findings in plain language, planning future work without pressure, gaining clear customer consent, and taking ownership when issues or delays occur.

Course Details

  • CPD Credit Value 2
  • Course Format eLearning
  • Course Duration 75 minutes
  • Provided By Institute of the Motor Industry

What do I receive?

A series of nano tip training videos focused on building trust through everyday behaviours, from first impressions and welcoming customers to explaining inspection findings, handling delays, and recommending work with clarity and respect.

CPD Credits

CPD Type Eligibility Credits
Professional Register 2
TechSafe N/A N/A

Who is this for?

Service Advisors and service reception teams in automotive dealerships who want to strengthen trust, improve customer experience, and communicate clearly during MOT and service recommendations.

This series is designed to help advisors sound helpful and credible, reduce customer anxiety, and improve approval conversations without sounding sales-led, while reinforcing loyalty and return visits.

This course content has been provided by an IMI partner, Bridge LT

£39 + VAT Members*
£39 + VAT Non-Member
*Displayed price may not be available to all IMI members. Add to your basket to see your Membership saving.
Add to basket Buy Now user icon

Attend our LIVE Webinars

We are running a series of topical webinars to help address the current climate.

View our Webinars

Related Courses

View all courses