VHC Foundations (Ai Simulation)

Learners practise introducing a complimentary VHC, explaining what it includes, walking customers through green/amber/red findings, prioritising safety-critical work, addressing cost and trust concerns, and presenting options that feel like support rather than upselling, with feedback focused on clarity, empathy, and confident recommendation language.

Course Details

  • CPD Credit Value 1
  • Course Format eLearning
  • Course Duration 28 minutes
  • Provided By Institute of the Motor Industry

What do I receive?

A set of AI coaching simulations aligned to each module, where learners respond to an AI customer and receive feedback from an AI coach using the Recall, Reflect, Apply framework.

CPD Credits

CPD Type Eligibility Credits
Professional Register 1
TechSafe N/A N/A

Who is this for?

Service Advisors who want practise explaining VHC results and handling customer pushback confidently, while keeping the conversation calm, helpful, and customer-focused.

These simulations help advisors build consistency in how they explain findings and recommendations, improving customer understanding, authorisation rates, and trust in the service experience.

This course content has been provided by an IMI partner, Bridge LT

£39 + VAT Members*
£39 + VAT Non-Member
*Displayed price may not be available to all IMI members. Add to your basket to see your Membership saving.
Add to basket Buy Now user icon

Attend our LIVE Webinars

We are running a series of topical webinars to help address the current climate.

View our Webinars

Related Courses

View all courses