The modules cover the purpose and scope of a VHC, the customer benefits (early detection, safety confidence, cost savings), the business benefits (loyalty, efficiency, revenue), how to explain the traffic-light system, why customers refuse recommendations, and how to integrate and present VHCs as standard value while setting the right tone for follow-on work.
A foundational nano tip video series that explains what a VHC is, why it matters, how to communicate amber and red findings clearly, and how to position VHCs alongside MOTs, services, and repairs without sounding pushy.
| CPD Type | Eligibility | Credits |
|---|---|---|
| Professional Register |  |
1 |
| TechSafe | N/A | N/A |
Service Advisors and front-of-house service teams in automotive dealerships who introduce, explain, and gain customer approval for Vehicle Health Checks and any follow-on work.
The emphasis is on clear, jargon-free language and trust-building conversations that help customers understand priorities, feel looked after, and make informed decisions.
This course content has been provided by an IMI partner, Bridge LT
We are running a series of topical webinars to help address the current climate.
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