VHC Foundations

The modules cover the purpose and scope of a VHC, the customer benefits (early detection, safety confidence, cost savings), the business benefits (loyalty, efficiency, revenue), how to explain the traffic-light system, why customers refuse recommendations, and how to integrate and present VHCs as standard value while setting the right tone for follow-on work.

Course Details

  • CPD Credit Value 1
  • Course Format eLearning
  • Course Duration 45 minutes
  • Provided By Institute of the Motor Industry

What do I receive?

A foundational nano tip video series that explains what a VHC is, why it matters, how to communicate amber and red findings clearly, and how to position VHCs alongside MOTs, services, and repairs without sounding pushy.

CPD Credits

CPD Type Eligibility Credits
Professional Register 1
TechSafe N/A N/A

Who is this for?

Service Advisors and front-of-house service teams in automotive dealerships who introduce, explain, and gain customer approval for Vehicle Health Checks and any follow-on work.

The emphasis is on clear, jargon-free language and trust-building conversations that help customers understand priorities, feel looked after, and make informed decisions.

This course content has been provided by an IMI partner, Bridge LT

£39 + VAT Members*
£39 + VAT Non-Member
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